With mobility and convenience taking a foothold at the core of mobile network operators’ businesses, there is an increased need to add more and more innovative services while ensuring customer security and trust. This trend has caused many organizations to implement different mobile identity verification solutions to improve how they verify the identitiesof their customers and create digital identities to access services.
One challenge that carriers are faced with is enabling customer-centric workflow across all channels and reducing subscription fraud. But, does the use of solutions such as Automatic ID verification really reduce subscription fraud? How can mobile network operators implement new methods of identity verification and at the same time improve customer experience? Are these methods aligned with an Omni channel experience?
The truth of the matter is that one answer does not fix all these challenges. However, a powerful combination of different technologies can bring a new dimension to enrolment processes and customer identity management. The deployment of mobile identity verification solutions across multiple channels can help operators to address these points.
One of the reasons why identity verification is crucial for mobile network operators is that it helps improve customer experience. Automatic identity verification simplifies the customer experience. Not only does this significantly decrease the enrolment time thanks to the digitalization of the data capture, it also assures the verification of customer identities. It makes it possible for carriers to streamline and digitize workflows, something that helps reduce manual entry as well as paperwork which could take several days to process. As this is done, customers are assured of getting a smoother and faster onboarding experience.
For more information on the benefits of identity verification for mobile network operators, visit our website at https://loginid.io/
