Sincemobility and convenience have taken a foothold at the core of mobile networkoperators’ businesses, there has been an increased need to add more and more innovative services while at the same time ensuring customer security and trust. Due to this trend, carriers have implemented different solutions to improve how they verify their customers’ identities and create digital identities to access services.
Thereare many challenges that carriers are faced with, but one particular challengeis enabling customer-centric workflow across all channels and reducing subscription fraud. The good news is that identity verification can help mobile network operators resolve these challenges.
So,how exactly can mobile identity verification help? First of all, it can lead toimproved customer experience. Automatic identity verification can simplify the customer experience. This will not only significantly reduce the enrolment time thanks to the digitalization of the data capture, but it will also assure the verification of customer identities (who they really are).
Mobile identity verification enables carriers to streamline and digitizeworkflows, reducing manual entry as well as paperwork that could have otherwisetaken several days to process. Customers will get a smoother and faster on boarding experience.
Anotherbenefit of mobile identity verification is that it ensures customer-centric workflow across channels. An important success factor is to ensure a consistent experience and integration across different channels. When it comes to in store deployment, the solution has to adapt to its specific processes by providing an automatic tool for validating customer identity documents in a few seconds. From the other side, remote solutions are deployed, and there is need for seamless tools for document capture and biometric solutions such as facial recognition and liveliness detection in order to verify identities and provide instant access to services instead of waiting for long to access them.
For more information on the benefits of mobileidentity verification, visit our website at https://loginid.io/
